Avoid PC Repairs, Know Your Software

There are millions of PC users throughout the country from every imaginable demographic. Some are PC-savvy, while others prefer to know as little about their computer as possible. One thing we all have in common at some point is PC problems and the need to repair them.

By Mary E. Shacklett
Published: February, 2007 

PC Problems

Hardware problems once headed the list when it came to computer repairs, but today, software issues have taken center stage, especially in the areas of computer security and spyware.

The ratio of software to hardware repairs is now about eight to one, according to one big-box store computer technician, who asked not to be identified for the article. The number one problems we encounter are viruses and spyware. After that, it is problems with security software so tightly integrated with the computer system that the system crashes.

A second major complaint area is that the computer is running slow.

Most people at first glance think this is due to the security program that they are running, said the technician. In reality, their security software is being installed on a software base that already includes many other programs that they are not even aware of. In PCs that are two or three years old, it is not unusual for us to find that over one-third of the computer’s processing capacity is being consumed by advertisements and trialware for software. These offers come packaged directly from the manufacturer that the computer is purchased from …When all of these items run in combination, it can make the computer very slow.

This is not to say that hardware problems are non-existent.

The most common component for hardware failure today is the power supply and fan, followed by the CPU and the hard drive. Often, these hardware failures form a chain of events. For instance, a fan failure can generate a CPU failure because the motherboard overheats.

When a PC repair issue surfaces, the user must decide where to get the problem fixed.

The good news is that there are 24/7 organizations with Internet access for online troubleshooting, and, turnaround for many technical issues is rapid in the big box stores. Manufacturers, like Dell, provide online support and help facilities that track computer activity and ask questions, like, Did you mean to change that setting?

Or, stay local, and support a computer sales and consulting service store in your own neighborhood, which may provide the best personalized service option.

Regardless of the PC repair avenue you select, it is important to communicate as clearly with the repair technician. If using a service plan, always make a note of the case number for reference. Throughout the repair process, it is of great benefit to ask questions and look for proactive recommendations from the technician to avoid a recurrence of the problem.

• Always have the latest security software and operating system upgrades. Stick with one security software program, as these programs tend to be very slow.

• Problems installing or using security software? Consult a professional. Installation and usage are major causes of PC problems and performance issues.

• Minimize logins. By using multiple logins, multiple sessions of Windows are created. This slows the computer down.

• Turning a computer off reduces the number of power spikes and outages it is subjected to.

• Use Spyware programs. There are free ones that are very good. Do some research and install one.

• Consider a regular PC checkup. For around $100, a PC technician can optimize and/or perform an annual tune-up on your PC .

• Keep your PC clean. Dust accumulation is a major contributor to hardware failures.

• If buying a service plan, have an understanding of the vendor’s service levels, and be sure they meet your needs.